Client Retention Partner
Ensuring your clients stay and your brand pays off.
Your dedicated partner in Client Retention & Brand Performance
How do you get an ROI on your brand?
Customer loyalty.
A 2025 Benchmark report from BrilliantAndHuman shows that a whopping 50% of clients leave because of poor communication (!).
What are you doing to keep your clients?
It’s not about sending them a gift basket when they sign with you.
It’s about consistently putting out a message and showing them that you have their back.
Consistency and clear communication is shown to increase client retention and loyalty.
How much would you pay to keep your best clients?
As your client, have expectations of who you are, how you do business and how you serve me.
You can fall short of those expectations, meet them or exceed them.
When you fall short of your client expectations, they mistrust you, doubt your ability to help them, eventually resulting in them leaving you.
If you meet those expectations you’re an average provider.
If you want clients to stay – exceed their expectations, truly hear them, and surprise and delight them in ways you solve their problem.
What We Do
What We Do
A typical client experience looks something like this
Ad > Enquiry form > Email from you > Call with them > Call #2 with them > Follow up > Client on-board > Service experience (including many touchpoints) > Client off-board
These are all potential instances for lost client trust.
We address and optimise all of these stages to instill client trust and loyalty.
As well as:
1. Touchpoint review
2. Client interviews
3. Team interviews
4. Criteria for brand continuity
5. Client feeling and experience articulated
6. Brand campaigns
7. Message continuity and testing (ensuring message is effective for market)
Our Approach
Our Approach
To do this properly, we need to get to know you – really well.
If we work together, we want to ensure:
We have a thorough understanding of what you do
There’s a culture fit with your team before commencement
There’s absolute transparent communication between us
Otherwise we’d just be like any other “outsourced solution”.
Keeping clients is easier for genuinely good people. You need help to be able to read the label on the jar when you’re inside the glass jar though.
You need help to see how someone else experiences the business you know day in and out.
Ready to elevate your brand performance to the next level?
Submit your name and email and we’ll respond with the next steps
Elevate Brand Communications | Privacy Policy | Terms
VISIT US
320 Pitt St, Sydney 2000
Elevate Brand Communications | Privacy Policy | Terms